Refund policy

Refund Policy

Last updated: August 1, 2026

At Wesley & Claire, we want you to be satisfied with your purchase. If you are not completely happy with your order, you may request a return according to the conditions below.

Return Window

Customers may request a return within 30 days after delivery.

To be eligible for a return, items should be unused, unworn, and in their original condition with original packaging where applicable.

Non-returnable items: intimates, swimwear, earrings, gift cards, and items marked as final sale cannot be returned or exchanged.

Return Shipping Costs

Customers are responsible for return shipping costs. Original shipping costs, if paid, are non-refundable.

How to Request a Return

To request a return, please contact our customer support team with your order information and details about the item you would like to return.

Return instructions and address will be provided upon return approval by our customer support team. Please do not send items back without prior approval, as unapproved returns cannot be processed.

Inspection and Refunds

Once we receive your returned item, we will inspect it.

If the return is approved, refunds will be processed within 5–10 business days after we receive and inspect the returned item.

Refunds will be issued to the original payment method where possible.

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of delivery with photos of the item and the packaging. We will review the issue and make it right.

Reports received after this period may not be eligible for a resolution.

Chargebacks

If you believe an issue with your order requires a refund, please contact our customer support team first so we can resolve it directly.

Filing a chargeback while a refund or resolution is being processed in good faith may result in the case being contested with supporting documentation, including tracking information, delivery confirmation, and communication records.

We aim to resolve every case fairly and quickly through direct customer service.